Proof of what your agent did, and why
Autonomy without a record is a liability. Every AI turn is stored with the knowledge it retrieved, the tools it called, the arguments it used and what came back — so "why did the bot say that?" has an answer months later. On top of that sits the approval queue, the deflection numbers, and the corrections your team made.
It proposes
The agent decides a refund is warranted and tells the customer it has been submitted — never that it is done.
You decide
The request lands in AI Oversight with the amount, the order and the reason. Approve or reject in one click.
It closes the loop
Approval runs the same action the agent would have run unattended, then messages the customer itself.
100%
Of AI turns traced
2
Approvals to clear a refund
90d
Default trace retention