AutomateNew

AI Agent

An agent that acts in your systems, not a scripted reply

Overview

Most chat AI reads a document and paraphrases it. This one queries your catalog, your orders, your courier and your booking calendar — then does the thing the customer asked for. It cancels the order, moves the delivery, issues the refund, books the slot. Money-moving actions wait for a teammate to approve first.

What's included

  • Looks up orders, tracking and delivery dates
  • Cancels orders and issues refunds in Shopify & WooCommerce
  • Changes delivery addresses before dispatch
  • Books, reschedules and cancels appointments
  • Answers from your knowledge base (RAG)
  • Your own APIs as tools, described in plain language
  • Claude, GPT-4o or your own key (BYOK)
  • Hands over to a human the moment it should

How it works

1

Connect what it should know

Knowledge base, product catalog, store, courier and calendar — all optional, all additive.

2

Decide what it may do alone

Lookups run free. Refunds and cancellations are approval-gated by default; you set the threshold.

3

It works, you watch

Every turn is traced, every escalation is logged, and every answer your team rewrites can be taught back in one click.

By the numbers

12

Actions it can take, not just describe

<2s

Average reply time

0

Card numbers sent to the model

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